Frequently Asked Questions

How soon can I walk on it?
Keep pets, children and regular traffic off the carpet for a period of six hours. The homeowner may use the carpet lightly immediately after cleaning by wearing socks or house slippers. Wait 24 hours before removing Styrofoam blocks and plastic tabs that are put in place to protect the furniture and carpet. Some carpets may still feel slightly damp for up to 18 hours depending on the carpet fiber type and soiling condition. This is normal and will not cause any problems.

Do you recommend Carpet Protector after cleaning?
Carpet protector is strongly recommended as it can prevent many permanent stains, assist in resisting traffic area damage and make future cleaning more effective. Regular foot traffic removes much of the factory protection from your carpet, leaving your carpet unprotected could allow permanent stains, premature wear and cause a lower appearance level. Ask your technician about Teflon protectant.

Do you move the furniture?
Our regular pricing includes moving most sofas, chairs, end tables, and other light items of furniture. Beds, dressers and heavier pieces are left in place under our regular pricing structure. These items can be moved upon request, however, the homeowner must remove all electronic items and breakables from any item of furniture that you would like us to move.

Can you get out.....?
With the experience and expertise our company has, we are known for being able to get out difficult spots. If a spot is removable, we have what it takes to get it out. Our vans are stocked with many specialty spotting agents. However, please understand that there are some things that can cause a permanent stain. They include, but are not limited to things with colored dyes.

My carpet has bleached or faded spots, can you correct that?
If there is color loss in the carpet, It may be able to be spot dyed, or we can do a carpet repair for you by replacing that area of carpet with another piece from a closet.

Do you clean.....
Berber - Absolutely. Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction that may come in olefin, nylon, wool, or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that "wicks" back to the service.
Wool - Yes, we have special products that we use for wool.. We use lower pressure, lower temperature & take special drying precautions for cleaning wool.
Haitian Cotton - yes, we have special Haitian cotton cleaner, or we can dry-clean it.

What do I do after my carpeting has been cleaned?
Immediately after cleaning: Floors can be slippery after cleaning. Be careful when walking from the carpet to a hard surface until the carpeting is thoroughly dry. Remove any blocks or tabs after 24 hours. Vacuum carpet anytime after a 24 hour period. 


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